Return Policy
At My Store, we understand that sometimes a product may not meet your expectations or needs. That's why we have a hassle-free return policy in place to ensure your satisfaction.
30-Day Return Window: We offer a generous 30-day return window for all eligible products. This means that you have 30 days from the date of purchase to initiate a return.
Product Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain products, such as intimate apparel and personalized items, are not eligible for return due to hygiene and customization reasons.
Return Process: To initiate a return, simply contact our customer support team within the 30-day return window. They will guide you through the process and provide you with a return authorization number. Please make sure to include this number on the return package.
Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method to ensure that the package reaches us safely.
Refund or Exchange: Once we receive the returned item and verify its eligibility, we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase. Exchanges will be processed based on product availability.
Non-Refundable Items: Please note that certain items are non-refundable, including gift cards, downloadable software, and final sale items. These items will be clearly marked as non-refundable on the product page.
Customer Satisfaction: Our goal is to ensure your complete satisfaction with every purchase. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team. They are available to assist you and address any issues you may have.
Thank you for choosing My Store. We appreciate your business and look forward to serving you again in the future.